Marlowe Club

Women's Collections

Dresses

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Men's Collections

Men's Shirts and Polos

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Frequently Asked Questions

Shipping & Delivery

Returns & Exchanges

General Information

Do you offer free shipping?

Yes, we offer free shipping on all orders within the U.S.

Do you provide tracking information?

Yes, you’ll receive tracking information by email once your order has shipped. You can also track your order on the Track Your Order page.

When can I expect my delivery?

Orders are processed within 1–2 business days and typically arrive within 3–5 business days after dispatch, for a total delivery time of 4–7 business days.

Can I return my order if I’m not satisfied?

Absolutely. We want you to shop with complete confidence. If you're not 100% satisfied, you can return your order within 30 days for a full refund.

What are your rules for returns and exchanges?

You can return items within 30 days of delivery if they are unused, unworn, and in their original condition with packaging and proof of purchase.

For full details, see our Refund Policy.

What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number, a brief description of the issue, and clear photos of the item. We will review your request and offer either a replacement at no extra cost or a full refund.

What payment methods do you accept?

We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard and Visa.

What do you recommend if I’m between sizes?

If you’re between sizes, we recommend choosing the larger size for the best fit.

How can I get in touch?

Our customer service team is available Monday to Friday, from 9 AM to 5 PM (EST). You can email us directly at contact@marloweclub.com or use our Contact page to get in touch. We aim to respond within 24 hours on business days.