FAQs

What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard and Visa.

Is it safe to shop on Marlowe Club?
Yes, shopping on Marlowe Club is safe. Our website uses 256-bit SSL encryption to protect your personal and payment information during checkout. All payments are processed through trusted providers that comply with PCI DSS security standards, and we do not store your full credit card details.

How long will my order take to arrive?
Orders are processed within 1–2 business days and typically arrive within 3–5 business days after dispatch, for a total delivery time of 4–7 business days.

What does shipping cost?
Shipping is free for all orders within the United States.

Can I change or cancel my order?
You may request an address change within 24 hours of placing your order. Orders can also be canceled as long as they have not yet been dispatched. Once an order has been shipped, it can no longer be canceled but may still be returned according to our return policy.

What is your returns and exchanges policy?
You can return items within 30 days of delivery if they are unused, unworn, and in their original condition with packaging and proof of purchase.

How do I track my order?
Once your order has been shipped, you will receive an email with a tracking link to monitor your delivery. You can also track your order on the Track Your Order page. 

What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number, a brief description of the issue, and clear photos of the item. We will review your request and offer either a replacement at no extra cost or a full refund.

How can I get in touch?
Our customer service team is available Monday to Friday, from 9 AM to 5 PM (EST). You can email us directly at contact@marloweclub.com or use our Contact page to get in touch. We aim to respond within 24 hours on business days.

Customer Support

Customer Service Hours: Monday through Friday, 9 AM to 5 PM (EST)
Email: contact@marloweclub.com
Phone: +1 929 568 9126

Support is provided from the Netherlands, with dedicated English-language assistance for U.S. customers.

Company Information

Company Name: Marlowe Club
Registration Number: 93343019
Business Address: Westerstraat 10, Unit A8613, 3016 DH, Rotterdam, The Netherlands