Last Updated: May 4, 2026
This Shipping Policy applies to all orders.
We aim to provide a clear, reliable, and transparent delivery experience.
1. Shipping Countries
We only ship to customers in the United States.
2. Shipping Costs
Standard shipping is free on all orders.
There are no additional handling or processing fees at checkout.
3. Processing & Delivery Times
Processing time: 1–2 business days
Estimated delivery time: 3–5 business days after dispatch
Order cut-off time: 11:00 PM (EST)
Delivery times may vary due to carrier volume, weather conditions, or local delays.
Most orders arrive within the stated timeframe.
Once your order has been dispatched, you will receive an email containing a tracking link.
All orders are shipped directly from our warehouse in China.
4. Customs & Import Fees
All orders are shipped with no additional customs, duties, or import fees for the customer. Any applicable charges are fully covered by us, so you will never encounter unexpected costs upon delivery.
5. Address Changes
You may request an address change within 24 hours of placing your order.
After dispatch, changes can no longer be made.
6. Order Cancellations
You may cancel your order before dispatch.
Once your order has shipped, cancellations are no longer possible.
Items may still be returned in accordance with our Refund Policy.
7. Delayed or Damaged Deliveries
If your order is delayed or arrives damaged, please contact us:
Email: contact@marloweclub.com
Phone: +1 929 568 9126
For damaged parcels, please include clear photos so we can assist you promptly.
8. Customer Support
Customer Service Hours: Monday through Friday, 9 AM to 5 PM (EST)
Email: contact@marloweclub.com
Phone: +1 929 568 9126
Support is provided from the Netherlands, with dedicated English-language assistance for customers in the U.S.
9. Company Information
Company Name: Marlowe Club
Registration Number: 93343019
Business Address: Westerstraat 10, Unit A8613, 3016DH Rotterdam, Netherlands
For returns, please see our Refund Policy.
