Last Updated: March 5, 2026
This Privacy Policy explains how Marlowe Club (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit marloweclub.com, make a purchase, or interact with our services (the “Services”).
We operate this store using Shopify as our e-commerce platform and hosting provider.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller / Business Information
Shopify acts as our service provider and data processor.
2. Information We Collect
A. Information you provide directly
We collect the following information when you use our Services:
Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely — we do not store full card numbers)
Order details (purchases, returns, support inquiries)
B. Information collected automatically
Through cookies, pixels, and analytics tools, we collect:
IP address
Browser type and device information
Pages viewed and time spent on the site
Cart activity (items added/removed, abandoned carts)
C. Information from third parties
We may receive limited information from:
Payment providers
Shopify
Advertising and marketing partners (Google Ads)
We do not buy or sell personal information.
If you are a resident of California or another U.S. state with a privacy law, you may have additional rights under the CCPA/CPRA and other state regulations (see Section 7).
3. How We Use Your Information
A. To process your orders
Create and manage your customer account
Process secure payments
Fulfil and deliver orders
Provide shipping updates and tracking
Handle returns, refunds, and exchanges
B. To provide customer support
Respond to questions, issues, and complaints
Resolve product or delivery problems
C. To improve and personalize our Services
Analyse website performance and customer behaviour
Improve navigation, product selection, and user experience
Display content relevant to you
D. Marketing & advertising (where legally permitted)
Send promotional emails or newsletters (with consent where required)
Display personalised or general ads on and off our site
You can unsubscribe from marketing at any time using the link in our emails or by contacting us.
We may create customer segments or behavioural profiles based on purchase or browsing history.
You may opt out of profiling at contact@marloweclub.com.
E. Security & fraud prevention
Protect your account
Detect, investigate, and prevent fraud
Support secure payments
F. Legal compliance
We may use your information to comply with:
Applicable tax requirements
Accounting obligations
Consumer protection and e-commerce regulations
Law enforcement requests (where legally required)
4. How We Share Your Information
We only share information when necessary to operate our business:
A. Shopify
Shopify hosts our store, processes payments, and provides analytics, reporting, and fraud detection.
B. Service Providers
We may share personal data with:
Payment processors
Shipping and logistics partners
IT, analytics, and support providers
Email and marketing platforms
C. Marketing Partners
We may share hashed or pseudonymized identifiers with advertising partners (Google Ads) so they can deliver relevant ads.
Partners process this data under their own privacy policies.
D. Legal Reasons
We may disclose information:
To comply with subpoenas or lawful government requests
To protect our rights, property, or safety
We do not sell personal data.
5. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to:
Enable essential site features (checkout, login, preferences)
Measure site usage and performance
Support advertising and retargeting campaigns
You can manage your cookie settings through your browser or via the cookie banner when visiting marloweclub.com.
Disabling cookies may affect functionality.
6. Data Storage & Security
We use reasonable technical and organizational safeguards to protect your personal information.
However, no method of storage or transmission is completely secure.
Personal data may be stored:
On secure servers protected by appropriate technical and organizational security measures
By Shopify, which may process and store data in the U.S., Canada, or other regions according to their Data Processing Addendum
We retain data only as long as necessary to provide our Services or meet legal requirements.
7. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
To exercise your rights, contact us at contact@marloweclub.
We may require identity verification.
You may also designate an authorized agent where allowed by law.
8. Children’s Privacy
Our Services are not intended for children under 13, in compliance with the Children’s Online Privacy Protection Act (COPPA).
We do not knowingly collect personal data from children.
If you believe a child has provided personal information, contact us so we can delete it.
9. Third-Party Links
Our website may link to external websites.
We are not responsible for their privacy practices or content.
Please review their policies before sharing information.
10. Changes to This Privacy Policy
We may update this Privacy Policy as needed.
The “Last Updated” date at the top reflects the latest version.
Where required, we will notify you of significant changes.
11. Contact
If you have questions or wish to exercise your rights, contact us:
Customer Service Hours: Monday through Friday, 9 AM to 5 PM (EST)
Email: contact@marloweclub.com
Phone: +1 929 568 9126
Support is provided from the Netherlands, with dedicated English-language assistance for customers in the U.S. and UK.
We aim to respond within 24 hours on business days.
