Effective Date: March 5, 2026
At Marlowe Club, we want every customer to shop with confidence.
If your purchase is not quite right, we are here to help.
1. 30-Day Return Window
You may return items within 30 days from the date of delivery.
To be eligible for a return:
The item must be unused, unworn, and in its original condition
Original packaging, tags, and accessories must be included
Proof of purchase (order ID or receipt) is required
Items showing damage, signs of wear, or misuse after delivery may not qualify for a refund unless the item is defective.
2. How to Start a Return
To initiate a return, please contact us:
Email: contact@marloweclub.com
Phone: +1 929 568 9126
Include your order number and the reason for your return.
Our customer support team will provide:
Return instructions
The correct return address
A prepaid return label (if applicable)
Please do not send items back without contacting us first.
This ensures your return is processed correctly.
3. Return Shipping Costs
Faulty, damaged, or incorrect items
Return shipping is free.
Change of mind (size, color, preference)
The customer is responsible for return shipping costs.
We do not charge restocking fees.
4. Refunds
Once your return arrives at our returns center and is inspected:
We will email you to confirm approval or rejection
Approved refunds are processed within 5–10 business days to your original payment method
Depending on your bank or card issuer, refunds may take up to 14 business days to appear in your account
If your return does not meet the eligibility criteria (e.g., used items outside policy), we will contact you to discuss available options.
Inspection timeframe
Returned items are typically inspected within 1–3 business days after arrival.
5. Exchanges
If you would like an exchange:
Contact our customer service team first
We may recommend returning the item for a refund and placing a new order
(This ensures faster processing and accurate stock management.)
6. Faulty, Damaged, or Incorrect Items
If your item arrives damaged, defective, or incorrect:
Contact us within 48 hours of delivery, or as soon as reasonably possible
Include photos of the issue, your order number, and a brief description
We will offer either:
A replacement at no additional cost, or
A full refund
depending on your preference and stock availability.
7. Contact Information
Customer Service Hours: Monday through Friday, 9 AM to 5 PM (EST)
Email: contact@marloweclub.com
Phone: +1 929 568 9126
Support is provided from the Netherlands, with dedicated English-language assistance for customers in the U.S. and UK.
We typically respond within 24 hours on business days.
8. Company Information
Company Name: Marlowe Club
Registration Number: 93343019
Business Address: Westerstraat 10, Unit A8613, 3016 DH, Rotterdam, The Netherlands
For shipping details, please see our Shipping Policy.
